Tuesday, June 12, 2012

Exceeding Peoples Expectations

by admin on June 12, 2012

Exceeding Peoples Expectations In Real EstateWhat does Exceeding Peoples Expectations look like?

A taxi driver taught me a million dollar lesson in customer satisfaction and expectation a year ago in Sydney.
Motivational speakers charge thousands of dollars to impart his kind of training to corporate executives and staff. It cost me a $30 taxi ride.
I had arrived in Sydney for the sole purpose of calling on an important client.
Time was of the essence and my plan included a quick turnaround trip from and back to the airport.
A spotless Taxi pulled up.
The driver rushed to open the passenger door for me and made sure I was comfortably seated before he closed the door.
As he got in the driver’s seat, he mentioned that the neatly folded Daily Telegraph next to me was for my use.
He then showed me several tapes and asked me what type of music I would enjoy.
Well!  I looked around for a “Candid Camera!” Wouldn’t you? I could not believe the service I was receiving!
I took the opportunity to say, “Obviously you take great pride in your work. You must have a story to tell.”
“You bet,” he replied, “I used to be in the Corporate world. But I got tired of thinking my best would never be good enough.
I decided to find my niche in life where I could feel proud of being the best I could be.
I knew I would never be a rocket scientist, but I love driving cars, being of service and feeling like I have done a full day’s work and done it well.
I evaluate my personal assets and… wham! I became a Taxi driver.
One thing I know for sure, to be good in my business I could simply just meet the expectations of my passengers.
But, to be GREAT in my business, I have to EXCEED the customer’s expectations! I like both the sound and the return of being ‘great’ better than just getting by on ‘average’”

A taxi driver taught me a million dollar lesson in customer satisfaction and expectation. Motivational speakers charge thousands of dollars to impart his kind of training to corporate executives and staff. It cost me a $30 taxi ride.

Do you think I gave this guy more than it cost. You bet ya!

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What Does A Pushy Real Estate Agent Look Like?

There is nothing worse than a pushy Real Estate Agent.

But what defines a pushy Agent?

I guess it is like cleanliness.

Cleanliness is subjective. What is clean to one person, is extremely dirty to someone else. We all see life through our filters.

Your instincts will tell you if someone is being pushy.

I’m interested to hear your story of a pushy agent(no names, only stories).

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New First Home Buyers Scheme

by admin on June 12, 2012

First Home Buyers Grant 2012

New First Home Buyers Grant Just Announced

Do you Qualify For The new home Buyers Grant?

NSW has just doubled its first home buyers grant for new homes.

This will come at the expense of existing first home buyers who will be left with $thousands off their current incentive as of the 1st october.

  • Property Investors can expect land tax revenue to increase by 8.1%.
  • First home buyers will recieve up to $35,240 in government handouts if purchasing a new home after 1st October.
  • A big bonus is that then new home grant applies to substantially renovated homes, as well as land.
  • And it can also be used in relocation to the home relocation grant.
  • The threashhold has been raised from $600,000 to $650,000.


It is believed to be the most generous in Australian history for property.

If you want all the details on how this effects the Port Stephens Property market don’t hesitate to contact me.

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Nelson Bay Property Update 19th June 2012

by admin on June 12, 2012

5/9 Church Street Nelson Bay

5/9 Church Street Nelson Bay

Some Properties New To The Market

Nelson Bay Property Update

5/9 Church Street, Nelson Bay Just Listed by Robinson Property $669,000 3 Bedroom Penthouse apartment

2 Canomii Close, Nelson Bay Listed By PRD $599,000, 5 Bedroom Home

34 Galoola Drive, Nelson Bay Listed By Ray White $375,000 5 Bedroom Single level home

If you would like any Real Estate advice on either selling or buying property please feel free to contact us

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